All pieces are handmade at our studio in Auckland, New Zealand.

All pieces (except limited edition) are restocked regularly. For an estimated time frame for a specific piece, please email us at studio@simonlewiswards.com or sign up to be notified of a restock on the relevant product page by submitting your email address.

Due to our small studio team working on online orders, we are unable to take custom orders at this time.

Due to our busy team working on making and filling orders, we are unable to have visitors at this time. All orders must be placed through our online store as we do not have payment options on site.

To enquire about our wholesale services, please email us at studio@simonlewiswards.com

All orders are shipped from our studio in Auckland, New Zealand.

Once your order has been dispatched from our studio, you will receive a shipment notification email with the tracking details.

Yes, we have click & collect. Simply select the pick up option at checkout and you will be notified once the order is ready to collect from our Auckland studio.

Yes. We ship internationally via NZ Post International and DHL Express.

Please email us as soon as you can with your order details and a photo of the damage at studio@simonlewiswards.com and our team will arrange a replacement to be sent as soon as possible.

Please email us with your return request at studio@simonlewiswards.com with your order number and what you wish to return and our team will take you through the process depending on your location.

Please contact us as soon as you can with your request at studio@simonlewiswards.com. Our team will do our best to assist with any changes before the order is dispatched but we cannot guarantee this.