Refund policy

We have a 45-day returns policy, which means you have 45 days after receiving your piece (or the last piece in your order) to request a return.

CANCELLING AN ORDER

You can cancel your order at any time before it's dispatched. Use the "Cancel or return an order" link in our website footer, or email studio@simonlewiswards.com.

RETURNS

To be eligible for a refund, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your order number / proof of purchase.

To start a return, use the "Cancel or return an order" link in our website footer, or contact us at studio@simonlewiswards.com and we'll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the customer's responsibility.

Once your return is received back at the studio in its original condition, you'll be refunded via your original payment method. It can take 1-3 days for the refund to clear in the receiver's bank account.

You can always contact us for any return question at studio@simonlewiswards.com.

DAMAGES AND ISSUES

Please inspect your piece upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items, gift cards or custom engraved pieces.

EU CUSTOMERS

If you're in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving a reason. This includes sale items, but excludes custom engraved pieces. To withdraw, use the "Cancel or return an order" link in our website footer or email studio@simonlewiswards.com. We'll confirm your request by email and refund you within 14 days, although we may wait until we've received the piece back or you've shown proof of sending it.